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Payments on this site are only for promotions — featuring an ad, boosting it, Elite, or a package of ads. Nothing is charged on the sale of an item; buyers and sellers settle directly between themselves.
A promotion begins as soon as the payment succeeds, so it cannot usually be refunded once it is running.
You were charged twice for the same thing; the payment succeeded but the promotion never started; or a package explicitly carries a money-back guarantee and its stated condition was not met.
Write to us from the Help page within 7 days of the payment with your invoice number. Approved refunds go back to the original payment method, normally within 5–7 working days.